How to File a Complaint

If you have a complaint about a North San Diego County REALTORS^® member, we want to hear about it. We take our duties seriously as REALTORS^®, and hold ourselves to the highest standards of integrity and professionalism.

There are two ways to file a complaint.  You can use the interactive submission form or download the PDF packet and email or mail the completed packet in.  

Beginning January 1, 2023, we will be implementing a Code of Ethics Citation System and accepting Anonymous Complaints.

To file an anonymous complaint, the alleged conduct must fall within the North San Diego County REALTORS® pdf Code of Ethics Citation Schedule (123 KB) .

When a formal complaint or an anonymous complaint is filed, the Grievance Committee will review the complaint to determine if it falls within the Code of Ethics Citation System.  Should the complaint fall within the Code of Ethics Citation System, a citation will be issued to the Respondent.  The Grievance Committee has the authority to forward the complaint on to a full due process hearing if it is determined that the complaint has alleged conduct above and beyond what is specified within the Code of Ethics Citation System.  The Grievance Committee may also dismiss the complaint if it is determined that there appears to be no violations of the REALTOR® Code of Ethics.  Click here to review North San Diego County REALTORS® pdf Code of Ethics Citation Policy (109 KB) .

If You File a Complaint

Include a narrative description of the circumstances and facts surrounding the complaint, being as specific as possible. Attach copies of all relevant documents such as listing and sales contracts, letters, etc., labeling these as Exhibit 1, etc.  If you are using the online submission, you will be able to upload your documents directly.

If you are emailing in your complaint packet, please email your complaint and supporting documents to This email address is being protected from spambots. You need JavaScript enabled to view it.. 

If you would like to mail in your complaint packet and supporting documents, please mail to:
North San Diego County REALTORS®
Attn: ProStands Department
1903 Wright Pl., Ste. 120
Carlsbad, CA  92008

Our Professional Standards Team can be reached at 760-597-5170 or This email address is being protected from spambots. You need JavaScript enabled to view it.. 


Download the PDF Complaint Packets below: